Terms & Conditions/Policies

Please read throughly to understand all off our policies before booking.

If the customer misses the scheduled pickup/ delivery, the customer must coordinate with their Glorious Laundry Services Provider to reschedule. Customer may be subject to a missed pickup/ delivery fee in the amount of $10 if they fail to notify their Provider 1 or more hours prior to the scheduled day & time for pickup or delivery.

Missed/Unattended Pick-up or Delivery

Pick up & Delivery Policy

All services will be provided by a Glorious Laundry Services Provider/Partner assigned to you. Pick-up/Delivery will take place on a predetermined day and frequency, except on certain holidays, as determined by you. Glorious Laundry Services or you may change the predetermined pick-up/delivery times, permanently or temporary, with advance notice by either you or Glorious Laundry Services. Glorious Laundry Services requires at least 2 (two) hour notice prior to any change.

If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location.

Glorious Laundry Services and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Glorious Laundry Services will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her laundry is delivered safely to the Glorious Laundry Services Provider/Partner.

Glorious Laundry Service Agreement

Glorious Laundry Services is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Glorious Laundry Services services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!

BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS OR USE ANY PART OF THE WEBSITE(S), CONTENT OR SERVICES OFFERED BY GLORIOUS LAUNDRY SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE GLORIOUS LAUNDRY SERVICES WEBSITE(S), CONTENT OR SERVICES. GLORIOUS LAUNDRY SERVICES RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT GLORIOUS LAUNDRY SERVICES’S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS OR USE THE GLORIOUS LAUNDRY SERVICES WEBSITE(S), CONTENT OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

Last Updated: April 14, 2019

You are hereby put on notice that you are obligated to periodically review this document to make yourself aware of the changes to this Agreement and any continued access or use of the Glorious Laundry Services website(s), content or services or any part thereof shall constitute your full acceptance of such changes.

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Service will not begin until Glorious Laundry Services has secured payment information via a valid & current credit card. Residential clients will be charged for services once the services are completed. All online payments are processed through Glorious Laundry Services’ secured payment system. Contact us at Gloriouslaundryservices@gmail.com if you have any questions.

Glorious Laundry Services reserves the right to change prices at any time. Payment should never be made directly to the Glorious Laundry Services Provider/Partner. If additional services outside of the customer’s initial request are requested, the customer authorizes Glorious Laundry Services to charge the fee for such services to his/her credit card on file.

Payment

Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within fourteen (14) days of signing up for the Glorious Laundry Services and receive a full refund if no promotional value was received. After such fourteen day period, Glorious Laundry Services shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable. Gift Card Purchaser: In the event the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms set forth in this Section 6, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount.

Refunds

Garment Care

The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with bio hazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or Glorious Laundry Services’s determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Glorious Laundry Services Provider/Partner.

Glorious Laundry Services desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Glorious Laundry Services and its Glorious Laundry Services Providers/Partners, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Glorious Laundry Services will follow any reasonable instructions provided by the customer, including water or drying temperatures. Glorious Laundry Services Providers/Partners do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although Glorious Laundry Services Providers/Partners use their best efforts to remove stains, stain removal is not guaranteed.

Glorious Laundry Services Providers/Partners may refuse to clean any garment at their sole discretion. Glorious Laundry Services will re-clean items that, in its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. Glorious Laundry Services and Glorious Laundry Services Provider/Partners are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues, zipper damage and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items, while following normal wash procedures, and Glorious Laundry Services, does not accept any liability for such issues or damage.

Reporting Lost or Damaged

Items Missing or damaged items must be reported to Glorious Laundry Services within 24 hours of return of your laundered clothes. This report shall be submitted to Gloriouslaundryservices@gmail.com and shall include all of the following information unless otherwise deemed not applicable: Order Number; 3. 4. Name of garment or item as set forth on the inventory sheet provided to the Glorious Laundry Services Partner/Provider; 5. 6. Approximate age of the item; 7. 8. Brief description of the condition of the item prior to incurring damage (not applicable in the case of missing items); 9. 10. Brief description of the item’s condition and damage to the item after damage incurred (not applicable in the case of missing items); 11. 12. At least one photograph of the item showing the damage such item incurred; and 13. 14. Receipt of purchase of the item or, when such receipt is not reasonably available, other reasonable proof demonstrating the value of the item at the time it was purchased.

Any report which fails to include the required information shall not be accepted by Glorious Laundry Services and accordingly remove any and all liability of Glorious Laundry Services and Glorious Laundry Services’s Provider/Partner for the missing or damaged item. Additionally, failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Glorious Laundry Services for the missing or damaged item. Glorious Laundry Services shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. Glorious Laundry Services shall respond to the customer with its decision no later than 5 business days thereafter Glorious Laundry Services’s receipt of such report. If, after investigating the report and claim of loss or damage, Laundry decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Glorious Laundry Services reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Glorious Laundry Services reserves the right to use the replacement cost of a comparable item currently available.

Glorious Laundry Services and Glorious Laundry Services Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Glorious Laundry Services or the Glorious Laundry Services Provider/Partner has a concern about the colorfastness or the age or weakness of the fabric of such item. All refunds/reimbursements offered by Glorious Laundry Services to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.